Privacy & Cookie Policy

P & P Cleaning Services Ltd

Last Updated: February 2026

1. Introduction

P & P Cleaning Services Ltd (“we”, “our”, “us”) are committed to protecting your privacy and handling your personal data responsibly.

This Privacy & Cookie Policy explains how we collect, use and protect your information when you visit our website or use our services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

P & P Cleaning Services Ltd
31 Carlisle Street
Bromley Cross
Bolton
BL7 9JF

Email: [email protected]
Telephone: 01204 522 111

3. What Information We Collect

We may collect the following information:

Personal Information

Name
Address
Email address
Telephone number
Payment details (where applicable)
Property details relevant to cleaning services

Website Information

IP address
Browser type
Device information
Pages visited
Referring website

4. How We Use Your Information

We use your information to:

Provide window cleaning and exterior cleaning services
Respond to enquiries
Send invoices and payment reminders
Manage customer accounts
Improve our website
Comply with legal and insurance requirements

We do not sell your data.

5. Lawful Basis for Processing

We process your data under the following lawful bases:

Contract (to provide services you have requested)
Legitimate Interest (to manage and improve our business)
Legal Obligation (for tax and compliance purposes)
Consent (where required, such as marketing communications)

6. Payments & Direct Debit

Payments may be processed via:

Customer portal
Bank transfer
PayPal
GoCardless (Direct Debit provider)

When using third-party providers, your data is processed securely under their own privacy policies.

We do not store full card details on our website.

7. How Long We Keep Your Data

We retain customer data for as long as necessary to:

Fulfil contractual obligations
Comply with tax and accounting regulations
Resolve disputes

Financial records may be retained for up to 6 years in line with HMRC requirements.

8. Cookies

Our website uses cookies to improve user experience and monitor performance.

Types of Cookies We Use:

Essential Cookies
Required for the website to function properly.

Analytics Cookies
We use Google Analytics via Google Tag Manager to understand website usage and improve performance.

Third-Party Cookies
We use TrustIndex to display reviews. This may set third-party cookies.

You can control cookies through your browser settings or via our cookie consent banner.

9. Google Analytics

We use Google Analytics to collect anonymised usage data such as:

Pages visited
Time spent on site
General location data

This helps us improve our website and services.

10. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Correct inaccurate information
Request deletion (where legally permitted)
Restrict or object to processing
Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO Website: https://ico.org.uk

To exercise your rights, contact us at [email protected]

11. Data Security

We take reasonable technical and organisational measures to protect your data from loss, misuse or unauthorised access.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

13. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. Updates will be posted on this page.