Data Protection Policy
Last updated: 16 August 2026 Applies to: windowcleaners.uk.com and all services provided through this website.
1. Introduction
We are committed to protecting your personal data and respecting your privacy. This Data Protection Policy explains how we collect, use, store, and safeguard personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using this website or contacting us, you agree to the practices described in this policy.
2. Who We Are
We act as the Data Controller for all personal data processed through this website and through our window cleaning services.
If you have any questions about this policy or how your data is handled, you can contact us using the details provided on our website.
3. What Personal Data We Collect
We may collect the following types of personal data:
Contact details: name, address, email address, phone number
Service information: details relating to your window cleaning booking or enquiry
Payment information: where required for invoicing or processing payments
Technical data: IP address, browser type, device information
Usage data: pages visited, time spent on the site, links clicked
Cookie data: analytics, functional, and preference cookies (with consent)
We only collect the minimum amount of data necessary to provide our services.
4. How We Use Your Data
We use your personal data to:
Respond to enquiries
Provide window cleaning services
Arrange bookings and appointments
Process payments and issue invoices
Improve our website and customer experience
Maintain safety, security, and fraud prevention
Comply with legal obligations
We do not sell or share your data with third parties for marketing.
5. Legal Basis for Processing
We process your data under the following lawful bases:
Contract: to provide the services you request
Consent: for optional cookies or marketing communications
Legitimate interests: improving our website and customer experience
Legal obligation: record‑keeping, tax, and regulatory compliance
6. How We Store and Protect Your Data
We take appropriate technical and organisational measures to keep your data secure, including:
Secure servers
Encrypted connections (HTTPS)
Restricted access to personal data
Regular security reviews
We retain personal data only for as long as necessary to fulfil the purposes described in this policy.
7. Your Rights Under UK GDPR
You have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data
Object to certain types of processing
Request restriction of processing
Request data portability
Withdraw consent (where applicable)
To exercise any of these rights, please contact us.
8. Cookies
We use cookies to improve your browsing experience and analyse website performance. You can manage or disable cookies through your browser settings.
A full Cookie Policy is available separately on this website.
9. Sharing Your Data
We may share your data with:
Payment processors
IT or hosting providers
Professional advisers (e.g., accountants)
These third parties only receive the data necessary to perform their services and must comply with UK GDPR.
We do not share your data for advertising or external marketing.
10. Data Protection Complaints
If you have concerns about how your personal data is being processed, you can raise a complaint with us directly. We will respond promptly and work to resolve any issues.
If you are not satisfied with our response, you can escalate your complaint to the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection.
Information Commissioner’s Office (ICO) Website: https://ico.org.uk Telephone: 0303 123 1113 Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
You have the right to lodge a complaint at any time.
11. Changes to This Policy
We may update this Data Protection Policy from time to time. Any changes will be posted on this page with an updated revision date.
12. Contact Us
If you have any questions about this policy or how your data is handled, please contact us using the details provided on our website.